HDR Nationwide Ltd GDPR Compliance Document
Company Number: SC836226
Last Updated: 03/02/2025

1. Introduction

HDR Nationwide (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data.
This Privacy Notice describes how we collect, use, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.  

2. Data Controller  

HDR Nationwide is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, address, telephone number, email address.
• Property Information: Address of the property in disrepair, tenancy details, landlord information.
• Disrepair Details: Descriptions and evidence (photos, videos, reports) of the disrepair, dates of incidents, communication with the landlord.
• Health Information: Information about any health issues arising from the disrepair, if provided by you.
• Financial Information: Information necessary for processing compensation claims.
• Identification Documents: Copies of identification documents for verification purposes.
• Communication Records: Records of correspondence and communication with us.
• Website Usage Data: IP address, browser type, and other technical information collected when you visit our website.
  
  

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
  
   
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  
   
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your rights and interests do not override those interests. Our legitimate interests include providing housing disrepair services, managing claims, and improving our services.
  
   

   
• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
  
  

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To assess and process your housing disrepair claim.
• To communicate with you about your claim.
• To instruct surveyors and legal professionals.
• To negotiate with your landlord.
• To process compensation payments.
• To comply with legal and regulatory obligations.
• To improve our services and website.
• For internal administration and record keeping.
  
  

6. Sharing Your Personal Data

We may share your personal data with:

• Our legal partners (solicitors, barristers).
• Surveyors and other experts.
• Your landlord or their representatives.
• Courts and tribunals.
• Regulatory authorities.
• Third-party service providers (e.g., IT support, data storage).
  
  

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.  

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, data pertaining to a claim will be kept for 7 years following the claim’s conclusion.  

9. Your Rights

Under GDPR, you have the following rights:

• Right to Access: You have the right to request access to your personal data.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  
   
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  
   
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  
   
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  
   
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
  
   
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
  
   
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
  
  
   

10. Contact Us

If you have any questions about this Privacy Notice or your rights, please contact us at:

info@hdrnationwide.co.uk

11. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes. 

Date Updated: 23/02/2025 @ 12:!3pm