1. Introduction

HDR Nationwide (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how we collect, use, and share your personal information when you use our services related to housing disrepair claims.  

2. Information We Collect

We collect personal information from you when you:

• Contact us for information or assistance.
• Instruct us to pursue a housing disrepair claim on your behalf.
• Use our website or communicate with us via email, phone, or other means.

The types of personal information we may collect include:

• Contact information (name, address, phone number, email address).
• Information about your tenancy (landlord details, tenancy agreement).
• Details of the disrepair in your property (photographs, reports, descriptions).
• Information about your health and well-being (if relevant to your claim).
• Financial information (if relevant to compensation claims).
• Any other information you choose to provide to us.

3. How We Use Your Information

We use your personal information for the following purposes: 

• To assess your eligibility for a housing disrepair claim.
• To pursue your claim with your landlord or their representatives.
• To communicate with you about your claim.
• To arrange property inspections and obtain expert reports.
• To comply with legal and regulatory obligations.
• To improve our services.
• To provide you with information regarding our services.

4. Sharing Your Information

We may share your personal information with:

• Our solicitors and legal advisors.
• Surveyors and other experts.
• Your landlord or their representatives.
• Courts and tribunals.
• Regulatory authorities.
• Third-party service providers who assist us with our operations (e.g., IT support, document storage).
  
  

We will only share your information with third parties where it is necessary for the purposes outlined in this Privacy Policy or where we are required to do so by law.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.
We implement appropriate technical and organizational measures to ensure the security of your data.   

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of your claim and for any period required by law.   

7. Your Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about you.   
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances. 
• Right to data portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.
  
• Right to object: You have the right to object to the processing of your personal information in certain circumstances. 
• Right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. 
• Right to complain: You have the right to lodge a complaint with the relevant data protection authority.  
  
   

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by other means.   

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  

info@hdrnationwide.co.uk  

10. Legal Basis for Processing

Our legal basis for processing your personal data will vary depending on the specific circumstances. It may include:

• Performance of a contract (to provide our services).
• Compliance with a legal obligation.
• Legitimate interests (to operate our business and provide our services).
• Your consent.
  
  

11. International Data Transfers

If we transfer your personal data to countries outside of the [Relevant Jurisdiction – e.g. United Kingdom], we will ensure that appropriate safeguards are in place to protect your data.

This Privacy Policy is effective as of 23/02/2025 @ 12:06pm